![]() ![]() We apologize for any inconvenience.īack to Page Top 1-(3) In case the item was mistakenly labeled "To be returned to sender" in the country of delivery, but was delivered to the addressee correctly 1-(2) EMS addressed to Germany (when held by local customs agents or consigned to a subsidiary delivery company)ĮMS items addressed to Germany may be listed as “Returned because addressee absent" or “Delivered to addressee" in cases where it is being held by local customs agents or is consigned to a subsidiary delivery company. You can access them by clicking the " Links to Overseas Post Offices" link. You may be able to obtain further details about the shipped items at the EMS tracking system website of the relevant country. Please note that when EMS items bound for UK are not delivered due to the addressee's absence, they may be stored at a post-office nearest to the location of the addressee, and therefore the tracking system record may appear as "Delivered to the Recipient Address". Tracking service cannot be used with this number.ġ-(1) EMS bound for France and UK (in case of non-delivery due to absence)ĮMS sent to France that is not delivered because of the addressee's absence is returned to the nearest post office, but please be aware that the tracing system will indicate it as having been “Received by the addressee". ![]() The barcode number attached to the customs declaration form (CN22), starting with "U" (for example: "UL123456789JP"), is not a barcode for tracking.Even if you cannot search with the mail tracking service of Japan Post, you may be able to search on the websites reached from " Links to Overseas Post Offices".Please note that the order of showing the latest information and details as search results may differ from the actual order of transaction due to time differences, etc.Depending on the situation of the country of destination, overseas information may partly become unavailable to search, or it may take time for the latest information to be reflected.You’d better claim a dispute or open a case to get refund in time. If you still can’t see status after a week, you should be cautious of fraud. In this case, you need to contact the seller to ship as soon as possible. The seller has applied a tracking number from China Post with shipping software provided by the third party, eBay, AliExpress, WISH, Dunhuang etc. In most cases, this is because the seller hasn’t shipped it or the package has not been collected yet. Only 'Logistics Order Created' in Tracking StatusĪnother situation is that, only 'Logistics order created’ or 'Order Information Received' is shown in tracking result and no more update for several days. In this case, you'd better wait for a week to check again or contact the seller to confirm for the reason. The tracking number is a fake one or it has been expired. Only the seller could track it in seller's platform.ĥ. China Post doesn't provide tracking service for this kind of package.Ĥ. It's just sent and need two or three days to have tracking information available.ģ. The sender just gave you a tracking number but hasn't shipped it.Ģ. You may find no tracking information after filling the tracking number in our tracking tool. It couldn’t be tracked or only can be tracked when it’s in China. For example: tracking number composed of 9 digits only belongs to China Post Ordinary Small Packet Plus. If you still can't get any result, better contact the sender to ask if it’s traceable. You’d better contact the sender to make sure the parcel has been sent and you typed the correct number. For no tracking records of your tracking number, it may because the sender hasn’t shipped it. You’d better wait one or two days after it’s shipped and then track its status. In general, the tracking information for a parcel needs one or two days to update after the carrier gets it.
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